Resources
How this stuff actually works, in plain English, written to be sent round at work
Most explanations of AI are either hand wavy or written for people who already understand it. These are the in between. The mechanism explained properly, the honest bit about what it will not do, and something you can paste in and use the same afternoon. They are not tied to any one tool, so they hold whichever one you have been given.
Everything Claude knows about you, in one file
The complaint about Claude is rarely that it is wrong, it is that it is nearly right, and a fair amount of the time the reason is what it thinks it knows about you. There is a button that hands those notes over, and it goes on the 9th of September 2026.
Your only job is the review
You ask AI for the email, it writes it in the chat, and then you copy it out and paste it in yourself. That last bit is small enough that nobody counts it, and it is the same few minutes on every job all day. The answer should land where the work belongs.
Your inbox already has the replies written
Reading an email, asking your assistant what to say, then typing their answer in yourself. Nobody would run an office like that, and it is how most people use AI with their email. Run it at the end of the day instead and the replies are waiting for you.
Every call you have writes itself up
You checked in with a client last week and cannot remember what you said, because you were straight into the next thing and the notes never got written. Keep the transcript of every call and the write-up, the contact and the follow-up are a job an assistant does every evening.
The meeting your AI books with you every morning
Fifteen minutes at the start of the day holding what you would otherwise have gone looking for, the meetings, what you need before each one, the notes you wrote elsewhere and the replies already drafted.
Score the job before you hand it over
Most people pick their first AI task by what sounds impressive, it goes badly, and they decide AI does not work. The task was wrong, not the tool.
Three rules for writing with AI
A company published its AI writing policy and not one of the rules mentions AI. They are the things writing used to enforce on its own, back when producing ten pages actually cost you something.
The watermark coming to everything Claude writes
Every Claude model launched from the 2nd of August carries an invisible watermark, the ones you use today are being updated to carry it, and only one company can read it. It flags the tool, not the thinking, and that gap is the whole story.
An AI agent is a chat with a job
Everyone is talking about agents and almost nobody stops to say what one actually is. It has the same brain as the AI you already use every day. What changes is the working arrangement.
The brief is your agent's personality
Every time you send a message, the AI reads one document before it reads you, and that document is basically its personality. Write it and it shows up the same way every day. Leave it and it guesses.
Tools are how your AI stops being useless
An AI with no connections is a brilliant new hire with no computer. It can tell you exactly what to do and then do none of it, so you spend your day copying things in and out.
The context is what your agent actually knows
Ask AI something about your work and the answer could have been written for anyone. There is a reason for that. It doesn't know things about you and it doesn't remember, it reads.
The folder that writes like you
You ask AI to write something and end up rewriting half of it, because it doesn't sound like you. The fix isn't a better prompt, it's a folder.
You became your AI's assistant
You fetch its answers, you carry information between apps, and you do the remembering for a thing that is meant to remember for you. It is supposed to be the other way round.
Replace line items, not job descriptions
People picture AI doing the whole job, whether they are excited about it or worried about it, and it is the same mistake in both directions. Your job is a bundle of tasks.
The two objections that stall AI projects
AI is a black box, and it isn't 100% accurate. Both are true, and both hold AI to a standard no business has ever held a human to.
The locks on the internet are maths problems
AI models have started solving maths problems that stood open for decades. Mostly that is brilliant. The awkward part is that the security of the internet is also a maths problem.
Why your chat gets worse the longer it runs
Every time you hit send, the AI re-reads the entire conversation before it answers. So a long chat gets slower, dearer and more confused as it goes.
The AI didn't know it was real
In the space of ten days, both OpenAI and Anthropic admitted models had got out of test environments and touched real companies. The unsettling detail is that Anthropic's thought they were still in a simulation.
AI pricing in plain English
You pay about £20 a month while one company reportedly paid half a billion in a single month. There are two pricing worlds, and the one you are on is heavily subsidised.
Stop editing every answer you get
How often do you skim a reply because it is too long, or spend a minute afterwards taking out the dashes and de-americanising the spelling? There is one box in the settings that gets read alongside every prompt you send.
What people actually mean when they say AI is thinking
Not consciousness, something far more boring and far more useful. It used to answer off the top of its head. Now it drafts, checks itself, and only then replies to you.
More on the way. If there is something about AI you have nodded along to without ever getting a straight answer on, tell me on Instagram and it will probably become the next one.
The tool specific guides
Want to get better at this?
Let's set up your agent ecosystem.
This page is one job. The whole thing is a set of them running off the same foundation, the folder your AI works out of, the brief on how you like things done, the accounts it can reach and the skills that run off all of it, so your admin gets done the way you would do it. It is what I teach one to one, on your own machine and against your own work, and the quickest way to find out what yours would look like is a proper chat about it.
Not ready for a call? Start with the free agent series, what an AI agent actually is, and build up from there.